Refund Policy

Last Updated: May 25, 2024

 

Introduction

At APSHINEON, we strive to provide the highest quality car wash services. We understand that there may be occasions when our customers may need to request a refund. This Refund Policy outlines the circumstances under which refunds will be considered and the process for requesting them.

 

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Service Not Rendered: If you booked a car wash service but the washer did not show up or did not perform the service.
2. Service Quality: If the car wash service provided did not meet the quality standards as described in the service description.
3. Incorrect Charges: If you were charged incorrectly or multiple times for the same service.

 

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at [Email Address] or call us at [Phone Number] within 24 hours of the service completion. Include the following details in your request:
   • Your full name
   • Your contact information
   • The date and time of the service
   • A description of the issue
   • Any supporting evidence (e.g., photos of the car post-service if quality is an issue)

1. Review Process: Upon receiving your refund request, we will review the details and evidence provided. This process may take up to 5 business days. We may contact you for additional information if necessary.
2. Decision: After our review, we will inform you of our decision via email or phone. If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original method of payment used for the booking.

 

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Late Cancellations: If you cancel your booking outside the permitted cancellation window as stated in our cancellation policy.
• No-Show by Customer: If you do not show up at the designated time and place for the service without prior notice.
• Partial Services: If the service was partially completed and the issue was not reported within 24 hours.
• Force Majeure: Circumstances beyond our control such as natural disasters, severe weather conditions, or other force majeure events.

 

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

APSHINEON
scheduling@apshineonservices.com
310-925-8220

 

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the new Refund Policy.